Returns & Exchanges
Shipping Policy
Orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays ship the next business day.
All orders are shipped via USPS from Cerritos, CA.
You will receive an email with tracking information once your order ships.
US Shipping
Standard delivery takes 3–7 business days after dispatch.
Shipping delays caused by USPS or incorrect addresses are outside our control.
International Shipping
International customers are responsible for duties, taxes, and customs fees. Delivery times vary by country.
Returns & Exchanges
US Returns
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Free returns and exchanges within 30 days
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Items must be unused, undamaged, and in original packaging
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Email support@tukool.com to request a return label
International Returns
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Accepted within 30 days
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Customer is responsible for return shipping costs
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Items must be unused, undamaged, and in original packaging
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Contact support@tukool.com to start a return
Refunds
Refunds are processed within 2 business days of receiving your return.
Please allow up to 7 business days for bank processing.
Damaged or Incorrect Items
Email us within 72 hours with photos. We will send a replacement or issue a refund.
Contact
support@tukool.com
Tukool
14113 183rd Street, Cerritos, CA 90703